Federal agency investigating passenger complaints over denied compensation for delayed flights

The Canadian Transportation Agency has launched an inquiry into allegations from passengers that airlines aren’t adequately…

Complaints pour in from passengers denied compensation for delayed flights

Canada’s new air passenger regulations mandating compensation for delayed or cancelled flights are off to a bumpy start. After…

Air Canada passengers ‘baffled’ by reasons they were denied compensation for flight delays

Kristin Radtke was stunned when Air Canada rejected her compensation request for a six-hour flight delay…